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Scotland in a Whole New Way

Email: info@scotlandinpicture.co.uk

Refund Policy

Quality
Scotland in Picture is committed to quality products and your satisfaction is 100% guaranteed!

If for any reason you are not completely satisfied with your purchase, you may return it within 14 Days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded.

To return your item(s) please pack them in the original tube or box and include a completed Return Instructions form that can be downloaded below:

Returns Form (PDF)

To view the form you will need a copy of adobe reader that can be downloaded from Abode

Be sure to specify the reason for the return, and what action you would like us to take: Free Replacement or Refund.

What if I'm not satisfied with my purchase?

Prior to returning any item(s) to Scotland in Picture, you must receive authorization from our Customer Service Department. To request authorization please send e-mail to the
With the following details:

Order #, First & Last Name.
Item #(s) you want to return.
Specify reason for return: damaged, received incorrect item or size, received duplicate item, quality of item not as expected, etc.
Specify what action you would like us to take for you: Free Replacement or Refund?
Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.

If your return is not due to our error, we will deduct the shipping costs from your refund. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be issued as a new gift certificate reflecting a new total so you may use that balance on a future purchase. Please note, the original expiration date will still apply. Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon, as these discounts were deducted from the original purchase amount